FAQs

Common questions and answers about virtual tours

To make everything as clear as possible we’ve listed commonly-asked questions and answers below.

Have a question that’s not yet listed? We’d love to hear from you!

How much does a virtual tour cost?

We price our projects based on the number of rooms and size of space that will need capturing.  Each tour project is unique which is why we recommend scheduling in a free in-person visit with one of our surveyors.  

Where is my virtual tour hosted when published on our website?

Your website will show the full 3D tour experience, which is achieved using a snippet of code that you add to a page on your site which embeds the tour viewer. The tour itself is securely hosted in the cloud – the cost of this is included for the first year, with a nominal fee after that.

Do you do the full end-to-end delivery of gathering imagery, building the assets and deliverables?

Yes, one of our photographers will come and scan the space using our 3D camera equipment. The scans are then immediately uploaded to our cloud-based software for processing, and we are normally able to start delivering assets (embedded tour, teaser videos etc.) within 24 hours.

Where is my virtual tour hosted when published on Google Maps?

We push your virtual tour to your Google My Business (Maps) profile for you directly from our software (we are Google-certified) – Google then converts this into their normal ‘Street View’ format, which is hosted by them. Each scan point in the tour gets added as a 360˚ photo, any of which will then allow you to enter the tour from that point and navigate around using the normal Street View controls.  It’s not quite as slick as our embedded version (no information hotspots) but it’s the only option that Google offer.

What sort of engagement should I expect from people viewing via Google?

By including a virtual tour on your Google My Business profile, a Google study showed that listings with photos and a virtual tour are twice as likely to generate interest.  The same study also showed that when searching for businesses, consumers use mapping products 44% of the time.

Will the virtual tour work on a mobile phone?

The tour is entirely mobile-friendly and easy to navigate around by just tapping on the screen in the direction you would like to go. It is also VR-ready and can be used with a Google Cardboard headset and other VR devices.

How does a virtual tour increase website engagement?

Google state that on average people spend three times longer on a webpage that includes a virtual tour over a standard web page. Google uses the amount of time a visitor spends on a website (known as dwell time) to help rank the site better within the search results. The more time visitors spend engaged on a website the further up the results pages they are likely to appear. In short, increased time on site means a beneficial boost to your search engine rankings.

Let's bring more visitors to your space